Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily use the materials (information or software) on Spicer Greene Jewelers' web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on Spicer Greene Jewelers' web site;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Spicer Greene Jewelers at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on Spicer Greene Jewelers' web site are provided "as is". Spicer Greene Jewelers makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Spicer Greene Jewelers does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Spicer Greene Jewelers or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Spicer Greene Jewelers' Internet site, even if Spicer Greene Jewelers or a Spicer Greene Jewelers authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Spicer Greene Jewelers' web site could include technical, typographical, or photographic errors. Spicer Greene Jewelers does not warrant that any of the materials on its web site are accurate, complete, or current. Spicer Greene Jewelers may make changes to the materials contained on its web site at any time without notice. Spicer Greene Jewelers does not, however, make any commitment to update the materials.

Links

Spicer Greene Jewelers has not reviewed all the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Spicer Greene Jewelers of the site. Use of any such linked web site is at the user's own risk.

Site Terms of Use Modifications

Spicer Greene Jewelers may revise these terms of use for its web site at any time without notice. By using this web site, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Spicer Greene Jewelers' web site shall be governed by the laws of the State of North Carolina without regard to its conflict of law provisions.

Diamond and Colored Stone Disclosure

As a member of the American Gem Society, our company has pledged to practice the highest standard of business ethics. Many gemstones have historically and traditionally been enhanced to improve color, clarity, and/or stability. Unless otherwise noted, we must assume that all gems have been subjected to the usual and customary industry treatment. All the diamonds and gemstones used have been purchased from legitimate sources not involved in funding conflict and in complete compliance with United Nations Resolutions and the Kimberly Process.

Synthetic Diamond Policy

With the advent of a sizeable quantity of synthetic and HPHT diamonds now in the marketplace, identification is very difficult, particularly with very small sizes, without the use of sophisticated laboratory equipment. Advanced laboratory testing is required to conclusively identify whether a diamond or gemstone is naturally produced, i.e. mined vs created, and/or of a natural color i.e. not altered by man.  In this case we have made a critical assumption and have considered the diamonds and gemstones listed here as though they are all natural.

Sale/Trade-in of Jewelry, Precious Metals, Gemstones

Seller must be legally empowered to sell or dispose of the property listed and that said property is free and clear of all liens and encumbrances, and must sign to further indemnify Spicer Greene of any and all legal actions relating to or arising out of the property listed.  Seller is responsible for any legal fees incurred by Spicer Greene Jewelers resulting from this transaction.  All sales and/or trade-ins of jewelry, diamonds, gemstones, watches, precious metals or other to Spicer Greene Jewelers are considered final transactions.  Spicer Greene Jewelesr will not return sold goods to client or reverse any transactions which involved a sale or trade-in of any property to Spicer Greene Jewelers.  The Seller is responsible to carefully read the terms and conditions or the sale and agree to them.

Warranty

All merchandise is guaranteed to be what the description states it to be and free of manufacturer’s defects. It will be left to the discretion of Spicer Greene Jewelers to determine the liability for repairs or replacement. Watches with complete overhauls are warrantied for 6 months unless otherwise stated from resealing date by our watch maker. The warranty does not cover watches which have been abused, tampered with, or if the watch shows signs of rust resulting from water damage. We are not responsible for worn or broken parts which were not necessary to replace at the time of overhaul. If a repair estimate is declined, Spicer Greene Jewelers is not responsible for the working condition of the watch. There are no warranties of crystals, stems, or crowns. Once a water-resistant watch has been opened to change a battery, it may no longer retain its water resistance. Servicing, cleaning, and replacement of watch batteries do not guarantee function.

Privacy Policy

It is important to us that you feel comfortable interacting with Spicergreene.com. For this reason, we want you to fully understand the priority that we place on the confidentiality of customer information.

We will keep you apprised of how we collect customer information through this Privacy Policy. This Policy may change over time, so please periodically check this page.

This Policy was last updated on March 20, 2020.

Registration Information

We retain information provided by our visitors when registering for an account, including name, email address, mailing address and phone number. We utilize industry-standard encryption technologies when transmitting and receiving customer registration information. Moreover, we store customer registration information in a secure, confidential database with the account password as an encrypted string.

Email Addresses

When visitors give us their email address (e.g., when registering for an account or signing up for Spicer Greene Jewelers’ email newsletter), or send us any form of email correspondence, we retain their email address in our confidential, customer database. We do not sell our client email lists to third parties. Your email address may be provided to a third-party payment processor when completing an e-commerce transaction or to a third-party review service subsequent to placing an e-commerce order. We may also use your email address to share Spicer Greene Jewelers information with you about products or services that we think may be of interest. You may opt to not receive these emails at any time by clicking on the "Unsubscribe" link at the bottom of email communications. If you would like us to make sure that you do not receive Spicer Greene Jewelers promotional emails in the future, please email us.

Mailing Addresses

If you provide a mailing address, you will receive periodic, promotional mailings from us.

Payment Information

For your security, we do not store full credit or debit card numbers to our customer database, nor do we save other sensitive cardholder data, including expiration dates or card security codes.

Cookies & Sessions

Spicer Greene Jewelers uses cookies to record visitor's session information, including pages that a visitor views, the amount of time spent on different web pages and the items entered into their shopping bag when ordering. Cookies are required to add items to the shopping bag and purchase items through checkout.

Disclosure

We may disclose your personal information, if required by law, court order or a good faith belief that such disclosure is necessary to be in compliance with the law.

Product Photography

We do our best to accurately represent the size, and relative size differences between our products. However, some articles may appear slightly smaller or larger than they are in reality.

Item Availability & Price Changes

All items shown on the website are subject to prior sale. Although we attempt to display only products that are available for immediate purchase, occasionally we may have a product that is for sale on the website that is unavailable.

Product prices are subject to change. We reserve the right to cancel an order and refund a customer’s money, if we find that a price is listed incorrectly on our website. In addition, we reserve the right to change prices for the same product to reflect changes in our vendor’s suggested retail prices, fluctuations in demand, or the cost of component materials for an item, etc.

Shipping Policy

This Policy was last updated on March 20, 2020.

Shipping Fees

Spicer Greene Jewelers offers free FedEx 2-Day® shipping for online orders of $250 or more delivered within the continental USA. This includes insurance to cover the potential loss/theft of your item. We offer USPS shipping for online orders under $500. Orders under $250 may be upgraded to FedEx 2-Day® for a fee of $15.

Spicer Greene Jewelers offers FedEx shipping with Saturday delivery for an additional charge. If you need your order to arrive on a Saturday, please contact us. Saturday delivery is not available in all areas.

We do not offer international shipping.

Item Holds

Transactions over $2500 or transactions including name brand merchandise (ie. Rolex, Louis Vuitton, Tiffany & Co.) are subject to up to a 10 day hold at the discretion of Spicer Greene Jewelers.

Shipping Details

Your order delivery method is determined according to the total value of your order before tax. Your shipping method will be listed on your order checkout page.

FedEx® and UPS® require a signature for all deliveries from Spicer Greene Jewelers. This requirement is for your protection. Please do your best to ensure that the recipient of the delivery will be at home to receive the package.

If you have purchased multiple items, they may be shipped separately. In this case, FedEx® and UPS® will require a signature for each package delivered.

We can only deliver to a street address, not a P.O. box.

When Are Packages Shipped?

We do our best to ship every order as quickly as possible- ideally, on the day the item is purchased (assuming immediate, in-stock availability); however, there are a number of circumstances (including out-of-stock status, late-in-the-day purchase, etc.) that will necessitate a later shipping date.

Our shipping department is open 9:30am-5:30pm ET, Tuesday through Saturday. Generally, we need to receive an order before 2:30pm ET from Tuesday through Friday, and before 11:00am ET on Saturday, in order to ship it that day.

We will do everything that we can to meet any delivery requirements that you may have. As always, please do not hesitate to contact us with any special requests or questions.

Delivery times cannot be guaranteed. Online orders not guaranteed delivery prior to Christmas.

Exchanges & Returns

Spicer Greene Jewelers exists to satisfy our customers. Unless otherwise stated, your online purchase may be returned or exchanged within 30 days from the original purchase date. The item must be unworn, in original condition, and in the original gift box with all warranty cards and explanation booklets intact. Special orders, completed layaways, and modified and/or custom pieces are not returnable or exchangeable. Sale items and discounted items are final sale and are not returnable or exchangeable.

Special Orders and Layaways

Special orders are not returnable, and no exchange or refund can be made. All special orders require a 50% nonrefundable deposit. A special order constitutes any item ordered or altered at the customer’s request. Showcase items may be put on layaway for up to 90 days unless other terms are made and agreed upon. Layaways require a minimum 30% down payment, and payments must be made at least once a month. Items are subject to be returned to stock if terms are not met, and no refunds will be issued. If an item is returned to stock, a store credit will be issued, and the amount must be used within a period of 1 year.

Contact Us

Any feedback, questions, or requests concerning Spicer Greene Jewelers’ website should be directed to sales@spicergreene.com. You may also call us at (828) 253-1805

Please Note: With acceptance of these terms, the customer agrees to the above terms and conditions. No other policies, either expressed or implied will be honored.